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Steamist Limited Warranty
Applicable to USA and Canada, to products purchased after July 1, 2010 (Steamist products purchased prior to 7/1/2010 had a 5-year parts warranty.) This warranty does NOT apply to the EliteSteam product line.
Residential Steam Bath Generators
Steamist, Inc. (“Steamist”) warrants to the original consumer purchaser that the parts of its residential steam bath generator will be free from defects in materials and workmanship for as long as the original consumer purchaser owns the home in which the steam bath was originally installed.
Residential Shower Valve Model TSSH
Steamist warrants to the original consumer purchaser that its residential shower valve model TSSH will be free from defects in materials and workmanship for a period of five (5) years from the date of purchase.
Residential Controls, Spa Options and Accessories (excluding Sauna controls and accessories)
Steamist warrants to the original consumer purchaser that its controls, spa options and accessories will be free from defects in materials and workmanship for a period of two (2) years from the date of purchase.
For two (2) years following the date of purchase by the original consumer purchaser, or for five (5) years for the residential shower valve model TSSH, and with prior approval by Steamist, Steamist will pay for labor and/or freight costs for repair/replacement associated with warranty coverage. Thereafter, Steamist will not pay for labor or freight costs associated with removal/repair/replacement of products covered by this warranty.
Steamist warrants to the commercial purchaser that the parts of its HC, Hospitality models HTSG and HSMP, Day Spa models DTSG and DSMP steam generators, steam equipment, controls, accessories and all commercial Sauna heaters and Sauna controls will be free from defects in materials and workmanship for a period of one (1) year from the date of purchase.
For commercial purchasers, Steamist will, with prior approval by Steamist, pay for labor and/or freight costs associated with warranty coverage for ninety (90) days from the date of purchase.
What We Will Do
Steamist will, at its option, repair or replace, free of charge, any part that proves defective in material and/or workmanship under normal installation, use and service during the applicable warranty period as stated above. Steamist may elect to refund the purchase price. Replacement parts are subject to availability and may differ from those originally supplied.
These are the consumer’s exclusive remedies.
What Is Not Covered
This warranty does not cover damage caused by improper or negligent installation or use. Provided that Steamist is paying the cost of the labor under the terms above, this warranty does not cover repairs attempted by any person other than an authorized Steamist agent and shall be limited to the repair or replacement of defective parts by Steamist or its authorized agent.
This warranty is void if any of the following should occur:
- The use of the product for an unintended application, including a commercial application for all products except those subject to the commercial warranty above.
- The product’s serial number has been altered or removed.
- The product is modified in any manner which Steamist concludes, after its inspection, affects the reliability of the product.
- The product has been improperly repaired by anyone not specifically designated or authorized by Steamist.
- The product is damaged because it is not operated or installed in accordance with supplied instructions.
- The product is installed outdoors.
- The product is installed in a moist and/or humid area with unconditioned air or temperatures that exceed 140 degrees Fahrenheit.
- The product is damaged due to freezing or is installed in an area where temperatures fall below 32 degrees Fahrenheit.
- The product is damaged by acts of God.
How to Make a Warranty Claim
To obtain warranty repair or replacement, contact Steamist at: 800-577-6478 or
firstname.lastname@example.org to receive an RGA# (Return Goods Authorization number) which must be on the carton that is returned via UPS Ground or equivalent. Proof of purchase (original sales receipt showing purchase date) identifying the model and serial number must accompany
all warranty claims.
Limitation on Duration of Implied Warranties
Please note that some states/provinces (including Quebec) do not allow limitations on how long an implied warranty lasts, so the below limitations may not apply to you. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ANY IMPLIED WARRANTY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND OF FITNESS FOR A PARTICULAR
PURPOSE, IS LIMITED TO THE STATUTORY PERIOD OR THE DURATION OF THIS WARRANTY, WHICHEVER IS SHORTER.
Limitation of Special, Incidental or Consequential Damages
Please note that some states do not allow the exclusion or limitation of special, incidental or consequential damages, so the below limitations and exclusions may not apply to you. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THIS WARRANTY DOES NOT COVER, AND STEAMIST SHALL NOT BE LIABLE FOR, ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES WHETHER ARISING OUT OF BREACH OF ANY EXPRESS OR IMPLIED WARRANTY, BREACH OF CONTRACT, TORT, OR OTHERWISE.
This warranty gives you specific legal rights, and you may also have other rights which vary from state/province to state/province.
This is Steamist’s exclusive written warranty and the warranty is not transferable.
Effective Prior To July 1, 2010
Steamist Warranty – Prior to July 1, 2010
STEAMIST CO. INC. hereby warrants that its STEAMIST generators, Models TSG-7, TSG-10,
TSG-15, SM-4, 5, 7, 8, 11, 12, 15, 46, 79 and Systems 18, 24, 30, are free from all defects in
workmanship and materials for five (5) years from the DATE OF PURCHASE.
This warranty does not extend to damage caused by improper or negligent installation or use, or
for repairs attempted by any person other than an authorized STEAMIST dealer, and shall be
limited to the repair or replacement of defective parts by STEAMIST or its authorized dealers,
after the unit has been disconnected and returned to STEAMIST’S plant or to one of its
authorized dealer’s warehouses. Said repairs shall be made without charge if within twenty-four
(24) months of the DATE OF PURCHASE. After the expiration of twenty-four (24) months for
the duration of the limited warranty period, there shall be a reasonable charge for labor incurred
in connection with the repair or replacement indicated above.
Freight Within the first twenty-four (24) months and with prior company approval, STEAMIST
will pay all freight charges on items covered under our warranty. Thereafter and until the end of
the warranty period, and with prior company approval, the customer is required to ship freight
prepaid to STEAMIST’S factory and STEAMIST will then ship freight prepaid back to
This warranty does not become effective unless the attached Registration of Warranty is
completed and returned to STEAMIST within thirty (30) days of the date of purchase.
This warranty is non-transferable and shall extend only to the original purchaser who shall have
been named in the Registration of Warranty.
This warranty is void if any of the following should occur:
If the product is used for anything other than a residential steambath installation
or used in a commercial application.
If the serial number has been altered or removed.
If the product is modified in any manner which STEAMIST concludes, after
inspection, affects the reliability of the product.
If the product has been repaired or serviced by anyone not specifically designated
or authorized by STEAMIST.
If the product is damaged because it is not operated or installed in accordance
with supplied instructions.
If the product is installed outdoors, in a moist, humid area, or in any area where
parts may freeze or corrode.
If the product is damaged by acts of God, such as flooding, lightning/electrical
The sole responsibility of STEAMIST under this warranty shall be limited to the repair of the
product or replacement thereof, including parts, in the sole discretion of STEAMIST CO. INC.
The consumer’s sole remedy shall be such repair or replacement as is expressly provided herein,
and under no circumstances shall STEAMIST be liable for any loss or damage, be it direct or
consequential, arising out of the use or inability to use this product.
THE FOREGOING IS IN LIEU OF ALL OTHER WARRANTIES AND SPECIFICALLY
EXCLUDES AND DISCLAIMS EXPRESS AND IMPLIED WARRANTIES OF MERCHANT-
ABILITY OR OF FITNESS FOR PARTICULAR USE OF PURPOSE. THERE ARE NO
WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF,
AND NEITHER STEAMIST NOR ITS DEALERS ASSUME OR AUTHORIZE ANY
PERSON TO ASSUME FOR ANY OF THEM ANY OTHER OBLIGATION OR LIABILITY
IN CONNECTION WITH SAID EQUIPMENT.
No warranty, whether express or implied, is given or made with respect to any accessory
supplied by anyone other than STEAMIST.
Purchaser acknowledges that no other representations were made to him/her or relied on by
him/her with respect to the quality and function of the generator.